Support
Code-level bugs or feature requests
Section titled “Code-level bugs or feature requests”Open a GitHub issue. We track and resolve these publicly.
Anti-scraping issues
Section titled “Anti-scraping issues”If you’re being detected on a specific site or a fingerprint isn’t applied correctly, email support@rayobyte.com with full output after enabling debug logging:
import logginglogging.basicConfig(level=logging.DEBUG)We don’t discuss anti-scraping details publicly.
Sales, partnerships, or cloud access
Section titled “Sales, partnerships, or cloud access”Fill out the contact form or email sales@rayobyte.com.
Why Chromium and not Chrome?
Chrome is closed-source. Our experiments on the most difficult websites — and real-world scraping of millions of pages per day — show no discernible difference in detection rate. Additionally, Chromium-based browsers (Brave, Edge, Samsung, etc.) make up a significant portion of the browser market.
Why is it not open-source?
See licensing.
What Python version do I need?
Python 3.10+ for the SDK. Python 3.12+ if installing from the PyPI wheel.
What Node.js version do I need?
Node.js 18+.